Rental Policy

Minimum Rental Time: 1 week for most items

Rental Rates: Please call us at 778-338-0553 for more info.

Delivery Rates: Please call us at 778-338-0553 for more info.

Reservation: Please call ahead to see if we have the rental item available

We Require:

- Copy Of Your Photo ID

- Full Mailing Address & Phone Number

- Signed Rental Agreement

- Credit Card To Be Held Until Rental Is Returned (You may use alternate payment method but we still need to have a credit card on file until the rental is returned)

Conditions at returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were rented in the last 7 days.

• The goods are in the original shape, normal wear and tear.

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

106-1912 Enterprise Way Kelowna BC Canada V1Y 9S9

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Rental Policy, please contact us by e-mail eq@kelownamedicalsupplies.com