Returns & Refunds Policy

For the items purchased from store, you can return the items for store credit within 7 days if the items is new, unopened items which were not special orders from us. Please note customers are responsible for return shipping charges.

To maintain hygienic standards in accordance with BC Centers of Disease Control and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable.

Other items that we do not accepts returns include (but are not limited to):

⦁ Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)

⦁ Bedding Accessories

⦁ Compression Stockings

⦁ Ostomy Products

⦁ Support & Braces

⦁ Bathroom Equipment

⦁ Pressure Prevention items

⦁ Clearance Items

⦁ Special order items

We cannot accept returns on merchandise that was opened or used within 7 days of purchase. Items returned to us without notification will not be eligible for a refund or exchange. we reserve the right to accept or decline the return of any products / merchandise. In case of any assistance, please contact us at: info@kelownamedicalsupplies.com

Conditions for returns:

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 7 days

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.

• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.

• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

106-1912 Enterprise Way Kelowna BC Canada V1Y 9S9

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail eq@kelownamedicalsupplies.com